TECHNICAL SUPPORT

When I click on a video file it asks me for my Username and Password again. Why is this?
We have found that some users who use Windows Media Player to view the movies are required to reenter their Username and Password to view the movie. This is due to New Security features that have been added to Media Player that conflict with our Server. You can still view the movie by entering your details or alternatively you can do the following.

  • Go into Media Player, go to Tools and then Options.
  • Click on File Types and you should get a list of types Media Player supports.
  • You will see that MPG is ticked. Deselect MPEG.
  • If you deselect MPG one of the following 2 things will happen when you go to view the movie next.
    • It will automatically start downloading to your computer.
    • It will start playing in another player (probably Quicktime) .

Alternatively you can right click on the movie link and click Save Target As. This will allow you to save the movie to your computer, so you don't have to go back online to view it again in the future.

When I click on one of the movies a page comes up but no video plays. Whats Wrong?
More then likely you do not have the required player installed on your Computer. The latest Videos require Media Player or Quicktime, and the older Videos require Quicktime. Our Streaming Videos require you to have Real Player Installed. If you do not have these players on your computer they can be downloaded for FREE. Please refer to the How to Download Section below.

Is it possible for me to save the Pictures to my computer for my own private viewing?
Yes it is! All you need to do is right click on the image and select "Save Picture As" .
Please Note that you can only use these pictures for Personal Viewing and it is against the law for you to reproduce or redistribute these images in any, way shape or form.

Is it possible for me to save the videos to my computer for private viewing later?
For some Yes, for other No. The majority of our Videos are in MPG format which can all be downloaded by you right clicking on the link to the Video and selecting "Save Target As" . The other Videos which are in Real or Quicktime can not be downloaded. Please Note that you can only use these Videos for Personal Viewing and it is against the law for you to reproduce or redistribute these videos in any way, shape or form.

Why do the videos take so long to download?
The videos can take along time to download as we have tried to supply you with the best comprimise between file download and Video Quality. It has taken alot of Member input to get the videos to the setup we currently have, and we feel if we compressed the videos heavier then you would be extremely disappointed with us. If you feel we are not doing this right please email us at webmaster@boybucks.net so we can look at improving things further.

Why is the latest model on the front of the site different to the latest model in the members area?
It is possible that your Members Area is cached. We are constantly enhancing the Members area so if you feel you are not seeing the latest Model, please right click on the page and hit refresh. If you still do not see the right screen then send an email to webmaster@boybucks.net with the URL of the page you are viewing and we will see if you are accessing an old page. All of our main members pages are now generated Server Side, which means they should never cache on your Computer.

Which Internet Browsers do you support?
We currently support the Latest Versions of Internet Explorer and Netscape. We do not run any fancy scripts on our sites so alot of the older Browsers should also be compatible. Basically if you can see this ok, get through the tours and signup we support your Browser. If you have any problems after becoming a Member then we will see if we can also make the site compatible to the browser you are using.

Do you support Web TV?
Only to a degree. Although our Company is based in the US, the majority of development is done offshore. The Countries in which we develop from do not have Web TV so they are unable to develop to support Web TV. We have also heard that it is basically impossible to get Video working with Web TV. We do not know if this is true, however if you are using Web TV, then let me warn you that the videos may not work.

What Plugins are required to view the Site?
The only plugins we require are for Video. These are Windows Media Player (PC Only), Quicktime and Real. They can all be downloaded for FREE by doing the following.

How to download Real

  • Go to www.real.com by clicking here.
  • Click on "FREE Real One Player" in the top right corner
  • Click on "Download the Free RealOne Player"

How to Download Media Player

  • Go to www.microsoft.com by clicking here.
  • Click "downloads" at the top of the screen.
  • In the "Product Name" pull-down menu, find "Windows Media Player".
  • Select your operating system in the other pull-down menu, and you can ignore the "show me" pull-down menu.
  • Click the "Find It!" button to bring up a list of available versions of Windows Media Player.
  • Choose which version of Media Player you would like from the list that appears.
  • This will take you to another window that should allow you to choose from the very latest version or one or two slightly older versions.
  • Choose the newest version.
  • Click the "download" button to begin downloading the install program, paying close attention to the location on your hard drive where the program will be saved. You may wish to ensure that it is saved to a location where you will be able to find it easily, such as your "desktop" folder.
  • Once the program has downloaded completely, navigate your way to the location on your hard drive where it was saved, and double-click the icon to launch the install program.
  • Follow the prompts to ensure that Media Player is correctly installed.
  • For detailed information on Windows Media Player, view the Media Player help files.

How to Download Quicktime

  • Go to www.quicktime.com by clicking here.
  • Click "Download" on the blue bar at the top of the screen.
  • Scroll down to the "Download The Free Player" box, fill in the required information and click "download" to download your copy of Quicktime. Be sure you know where it is being saved on your computer, so you can run the install program once it has downloaded.
  • Once the install program has downloaded to your computer, find it, double click on it, and follow the installation instructions.
  • For detailed information on QuickTime, view the online QuickTime help files.