USERNAME/PASSWORD PROBLEMS

I have forgotten my Password.
For us to reinstate your Password we will need you to fill in the form below. We will respond to your request within 24 hours.

Forgotten Password
Please fill in your details below.
The more information you supply the easier it will be for us to find you.
  Name:
  Email Address:
  Website:
  Transaction / Subscription ID:
  Billing Provider:
  Additional Notes:

 

I have my Username and Password yet they do not work on the site.
There are a number of reasons that your password may not be working. It may be helpful to reference the password checklist below for assistance.

  • You need to enter your username and password in the same exact case sequence as you did when you signed up because our system is case sensitive. Make sure you are using capital and lowercase letters when necessary.
  • We processed your account and found you didn't include enough valid information. Therefore we have now declined you.
  • Your credit card was declined because of a lack of credit or because we do not have the address where you receive your credit card statement.
  • Perhaps your credit card has expired and you need to provide us with a new expiration date.
  • Your credit card was declined the last time we ran it.
  • You cancelled your account and forgot.
  • Your account was cancelled by us due to our system reporting your Username as being used fraudulently. We have processes in place to track the activity of your Username and if it is deemed that your Username has been sold or stolen we will cancel your Username.
  • You moved and didn't notify us. Therefore your credit card was declined because your address could not be verified.

If you have gone through the above and believe you should still have access then please fill in the form below.

Password Problems
 Please fill in your details below.
The more information you supply the easier it will be for us to find you.
  Name:
  Email Address:
  Website:
  Transaction / Subscription ID:
  Billing Provider:
  Additional Notes:



I never had the chance to add my Username and Password after subscribing.
Please fill in the form below so that I can add a Username to the system for you.

I need to setup a Username & Password
 Please fill in your details below.
The more information you supply the easier it will be for us to find you.
  Name:
  Email Address:
  Website:
  Transaction / Subscription ID:
  Billing Provider:
  Desired Username:
  Desired Password:
  Additional Notes :